GDPR

FIX MY WHEEL & PERSONAL DATA PRIVACY

Fix My Wheel is committed to protecting the privacy and security of your personal data.

This notice explains how we use any personal data about you, in accordance with the General Data Protection Regulations (GDPR).

DATA PROTECTION PRINCIPLES

The GDPR sets out that personal data we hold about you must be:

Used lawfully, fairly and in a transparent way.
Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
Relevant to the purposes we have told you about and limited only to those purposes.
Accurate and kept up to date.
Kept only as long as is necessary for the purposes we have told you about.
Kept securely.

THE KIND OF DATA WE HOLD ABOUT YOU

Personal data means any information about an individual from which that person can be identified. We collect, store, and use the following types of personal data about you:

Personal contact details such as name, title, addresses, telephone numbers, and email
Your credit card details and/or bank account details.
Your insurance claim details (if our work is part of an insurance claim)
Your vehicle information (make, model, registration number, VIN number)
Your proof of identity (driving licence and/or passport)
Your image on security CCTV around our site
Your communications with us and any feedback you provide

HOW YOUR PERSONAL DATA IS COLLECTED

From you directly, either verbally or written, or,
from your insurance company, or,
from your fleet manager, or,
from your accident management company

Some personal data may, where lawful to do so, or with your consent, be collected by us from third parties (e.g. DVLA to check your driving licence when using our courtesy vehicles).

HOW WE USE THE INFORMATION ABOUT YOU

We will only use your personal data when the law allows us to in the following circumstances:

Where we need to perform our services to you.
Where we need to comply with a legal obligation.
Where necessary for legitimate interests pursued by us or a third party, and your interests and fundamental rights do not override those interests. For instance, your insurance company.

CHANGE OF PURPOSE

We will only use your personal data for the purposes for which we collected it. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, where this is required or permitted by law.

AUTOMATED DECISION-MAKING

We do not use any automated decision-making processes using your personal data.

DATA SHARING

We will share your personal data with third parties and other service providers where it is necessary to perform our services to you, or where we have another legitimate interest in doing so, or where required by law.

We require third parties to respect the security of your data and to treat it in accordance with the law. We may transfer your personal data outside the European Economic Area (EEA). If we do, you can expect the same degree of protection in respect of your personal data as to that provided within the UK.

"Third parties" includes third-party service providers (including contractors and designated agents). The following third parties process personal data about you for the purposes shown:

Third Party

Data Processing Purpose

Fix My Wheel

Management of repairs

Customer feedback surveys

Complaint handling

Hire of vehicles not provided by ourselves directly

Vehicle Manufacturers

Technical support

Supply of parts

Warranties

Customer feedback surveys

Vehicle Dealerships

Technical support

Supply of parts

Vehicle system diagnostics, repair, and calibration

Warranty

Vehicle repairs beyond the scope of our own facilities

Vehicle Specialists

Technical support

Vehicle repairs beyond the scope of our own facilities

Hire vehicle providers

Hire of vehicles not provided by ourselves directly

Vehicle Recovery Agents

Vehicle recovery, collection, and delivery services

Software & Systems Providers

Systems management of vehicle repair

We may also need to share your personal data with a regulator or to otherwise comply with the law.

DATA SECURITY

All third parties are required to take appropriate security measures to protect your personal data. We only permit third parties to process your personal data for specified purposes in accordance with our instructions, and not for their own purposes.

We have security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to your personal data to only those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. If we suspect that a data breach has occurred, we will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

DATA RETENTION - How long we will use your data for

We only retain your personal data for as long as necessary to fulfil the purposes we collected

it for, including for the purposes of satisfying any legal, accounting, or reporting

requirements, and this will usually be a maximum of 7 years.

In some circumstances we may anonymise your personal data so that it can no

longer be associated with you, in which case we may use such information without

further notice to you.

YOUR RIGHTS OF ACCESS, CORRECTION, ERASURE, AND RESTRICTION

Under certain circumstances, by law you have the right to:

Request access
to your personal data ("data subject access request"). To receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction
of the personal data that we hold about you. You can have any incomplete or inaccurate information we hold about you corrected.

Request erasure
of your personal data. You can ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to “object to processing” (see below).

Object to processing
of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your situation which makes you want to object to processing on this basis. You also have the right to object where we are processing your personal data for direct marketing purposes.

Request the restriction
of processing of your personal data. You can ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.

Request the transfer of your personal data to another party.
If you want to review, verify, correct or request erasure of your personal data, object to the processing of your personal data, or request that we transfer a copy of your personal data to another party, please contact us in writing. We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is a method of security to ensure that personal data is not disclosed to any person who has no right to receive it.

Right to withdraw consent
.
Where you may have provided your consent to the collection, processing and transfer of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact us directly. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have a legitimate basis for doing so in law.

WHAT IF YOU DON’T PROVIDE PERSONAL DATA

Please note that you are under no obligation to provide us with your personal data, but not providing certain data could prevent us from providing our services to you, or we may be prevented from complying with our legal obligations.

If you have any questions about this privacy notice, please contact us directly.

Info@fixmywheel.co.uk

95 Ditching Road

Brighton

BN1 4ST

Terms & Conditions

PLEASE READ THROUGH THESE TERMS AND CONDITIONS CAREFULLY.

Subject to these terms and conditions you agree to pay for the service(s) set out in the documentation between you and Fix My Wheel.
It is your responsibility to ensure that the ‘Booking Confirmation’ form and any other documentation between us is accurate.
All vehicles must be supplied with the O.E.M. tool kit and locking wheel nut keys for removing and fitting wheels, where applicable.
All vehicles must be fully covered by your personal insurance whilst left with Fix My Wheel.
Fix My Wheel shall not be responsible or liable for any loss or damage to goods or articles left in vehicles, or damage or mechanical fault of any vehicle (other than obvious damage which was not recorded when the vehicle was checked in) such as flat battery, clutch slipping, etc, caused to your vehicle whilst in our care except for damage caused by our negligence. Fix My Wheel will not accept liability for the cost of repairing or replacing parts of your vehicle and in particular Fix My Wheel will not accept liability for any technical or structural damage to the wheels where such damage occurs due to pre-existing faults and/or wear and tear unless the Fix My Wheel has been negligent in not realising that such damage may occur or in the way the work was carried out.
For customer and company data protection you must ensure that all recording equipment (inc dash cameras) must be switched off whilst your vehicle is on our premises
Nothing in these terms and conditions shall exclude or limit the liability for death or personal injury caused by negligence. However, the Fix My Wheel shall not be liable for any direct loss or damage suffered by you, howsoever caused, as a result of any negligence, breach of contract or otherwise in excess of the price paid for the service(s).
Fix My Wheel does not accept responsibility for the safe transport of wheels delivered and/or collected by courier; you should ensure that any courier you use is adequately insured.
It is your sole responsibility to check the condition of your tyres to ensure that they conform to all safety and legal requirements. We can supply and fit replacement tyres upon request.
Where wheels are delivered to be fitted on the vehicle, we will endeavour to ensure that all wheels are securely refitted following refurbishment, however you are advised to check the wheel nuts immediately upon collecting your vehicle and at regular intervals thereafter to ensure that the wheels are secure at all times.
We recommend that new valves are fitted to all wheels that require a strip and refit of tyres. Rubber valves are supplied free of charge. Chrome valves are available at a small additional charge. We accept no responsibility for leaks etc. where the original valves have been re-fitted at your request.
Fix My Wheel does not accept responsibility for damage to the valves or sensors within a Tyre Pressure Monitoring System (TPMS) where the valve cap has become damaged, corroded or fused to the valve. It is the customers responsibility to inform The Wheel Specialist if a TPMS is in place. If we are unable to remove the system without damage and the TPMS components may be damaged and require replacement or repair the customer may incur additional charges. No work will be conducted without prior consent of the customer.
We will endeavour to refurbish all wheels to the best of our ability but cannot be responsible for poor castings or excessive corrosion. These problems are sometimes only apparent when the old finish has been removed. Other problems found can include:
1. the wheels/locking nuts/studs having been incorrectly maintained or modified;
2. any previous service or repairs which have not been properly carried out;
3. any parts which have been wrongly fitted or the structure of the wheel /component.
Split rims are undertaken entirely at your discretion and responsibility as to the suitability of the refurbishment process (all dismantling and reassembly of split rims is your responsibility). Please note that recommendations regarding suitability for refurbishment, dismantling and reassembly of split rims vary between manufacturers. It is your sole responsibility to check suitability with the manufacturer. Please note split rims are not covered by The Wheel Specialist Guarantee.
Please be aware that certain high gloss finishes, such as ‘High Power Silver’ or ‘Gloss Black’ show blemishes more readily (depending on the condition of the wheels). We cannot guarantee a ‘perfect’ finish, but we do guarantee to improve the look of your wheels.
We reserve the right to charge extra in the event of unforeseen problems, and in such circumstances we will endeavour to contact you for agreement before continuing to carry out the work.
Whilst we will endeavour to provide a same day turnaround on standard powder coated wheels whenever possible (if requested), we can only assure this if:
1. the wheels are delivered to our premises no later than 8:30 a.m.;
2. the wheels do not have any hidden defects which may delay the process (which may not be apparent until the wheels have been stripped);
3. the wheels are 17inches in diameter or less;
4. you require a ‘standard’ finish (TWS silver, black, white, charcoal, gold)
Wheels must be collected before 5:30 p.m. unless an alternative time has been previously agreed between us.
An estimated time and date for completion of the work shall be provided by the Wheel Specialist™ when the job is booked in but the Fix My Wheel will not have any liability for a failure beyond its reasonable control to complete the work by the estimated time and date of completion.
Unless other arrangements have been agreed beforehand, payment is due on completion of the repair of the wheel(s) and shall be by cheque, cash, credit or debit card (subject to any card processing fees which may be in force at the time of payment).
Vehicles/wheels will not be released until payment is made in full.
We reserve the right to raise a fee of £20.00 plus VAT per night for vehicles left in our charge at our premises overnight.
Loose wheels that are not collected within one week will result in a fee of £10.00 plus VAT per day from day 8 (day 1 being the day on which the wheels were refurbished). Wheels not collected after three months, if unpaid, will be sold to recoup the costs incurred.
You will be responsible for the vehicle once you have collected it from the Wheel Specialist’s™ premises.
Any complaints should be sent in writing (includes email) within 48 hours after you have collected your vehicle, to the Customer Services Department at the outlet where the work was carried out.
a) Fix Ny Wheel offer a 12 month guarantee on all powder coat wheel finishes (including wet paint and powder coat combinations) provided that no chemicals other than those provided/supplied by Fix My Wheel have been used on the wheel(s) and that they have been subjected to normal road conditions only, i.e. no off road driving or damage caused by an accident. Fix My Wheel shall judge whether to repair/replace/refund in such circumstances and their decision shall be final. It does not apply to Diamond Cut, Split Rims or Polished wheels. Fix My Wheel guarantee does not affect your statutory rights
b) Fix My Wheel offer a 6 month guarantee on the finish of the Diamond Cut wheel(s) worked on by Fix My Wheel provided that no chemicals other than those provided by The Wheel Specialist™ have been used on the wheel(s) and that they have been subjected to normal road conditions only, i.e. no off road driving or damage to the wheel. The Wheel Specialist™ shall judge whether to repair/replace/refund in such circumstances and their decision shall be final. Steel Wheels and Split rims are not covered by The Wheel Specialist guarantees due to the nature of their manufacture.
Claims under Fix My Wheel guarantee are settled by free rectification or a refund equal to the portion of the invoice price representing the unsatisfactory repair. Any refund or liability shall be limited to a maximum of the amount quoted upon the estimate or invoice. Fix My Wheel will not be liable for any consequential loss incurred as a result of a repair. It is incumbent on you to keep a receipt as proof of work carried out. Any warranty claim made without a receipt shall be at Fix My Wheel discretion. The guarantee and any subsequent claims against the guarantee are only valid at the branch which originally carried out the refurbishment process. This Fix My Wheel guarantee does not affect your statutory rights.
These terms of supply of services will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the agreement.
Fix My Wheel shall not be liable for any failure to perform any of its obligations to you where the failure is due to circumstances beyond our reasonable control, including, without limitation, Act of God, war, civil disturbance, flood, lightning or fire, industrial action or lockouts, the act or omission of Government or any agent thereof, the act or omission of any person for whom the Wheel Specialist™ is not responsible.
Fix My Wheel reserves the right to revise and amend these terms from time to time. You will be subject to the terms in force at the time of the Booking.